Prime Home Care
Website: PrimeHomeCare.in
Last Updated: May 2026
At Prime Home Care, we strive to provide high-quality home maintenance services, including electrical,
plumbing, cleaning, painting, appliance repair, and other household services. Customer satisfaction is our
priority. Please read our Refund and Returns Policy carefully.
1. Service-Based Business
Prime Home Care provides services and not physical products. Therefore, our refund policy applies to service bookings, advance payments, and service-related disputes.2. Cancellation Policy
Customer CancellationCustomers may cancel a booked service under the following conditions:
Cancellation more than 24 hours before the scheduled service: 100% refund
Cancellation within 24 hours of the scheduled service: 50% refund
Cancellation after technician dispatch or arrival: No refund
Refunds, if applicable, will be processed within 7–10 business days.
3. Refund Eligibility
Refunds may be granted under the following circumstances:
✅ Technician fails to attend the scheduled service.
✅ Service cannot be completed due to Prime Home Care's operational issues.
✅ Duplicate payment made by customer.
✅ Incorrect billing due to system or administrative error.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
❌ Customer unavailable at service location.
❌ Incorrect service information provided by customer.
❌ Customer refuses service after technician arrival.
❌ Materials purchased specifically for the customer's project.
❌ Services completed successfully as agreed.
❌ Change of mind after service completion.
5. Re-Service Guarantee
If a customer is dissatisfied with the quality of work:
Complaint must be reported within 48 hours of service completion.
Prime Home Care may offer a free re-visit or corrective service.
Refund requests will be reviewed after inspection of the complaint.
6. Material and Spare Parts
For services involving spare parts, fittings, accessories, or materials:
Manufacturer warranty (if applicable) shall apply.
Opened, installed, or used materials are not eligible for return.
Custom-ordered materials cannot be returned or refunded.
7. Annual Maintenance Contract (AMC)
AMC plans are generally non-refundable after activation.
Refund requests for AMC services may only be considered if:
Service activation has not commenced. No service visits have been utilized.
Approved refunds will be processed after management review.
8. Payment Refund Process
Approved refunds will be credited through the original payment method:
UPI
Credit Card
Debit Card
Net Banking
Wallet Payments
Processing time may vary depending on the payment provider.
9. Customer Support
For refund, cancellation, or service-related concerns, please contact:
Prime Home Care
Email: support@primehomecare.in
Website: PrimeHomeCare.in
Service Hours:
Monday – Saturday: 9:00 AM to 7:00 PM
10. Policy Updates
Prime Home Care reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Updated policies will be published on this page.
Customer Satisfaction Commitmen
Prime Home Care is committed to delivering reliable, professional, and affordable home maintenance services. We value customer trust and will make every reasonable effort to resolve service-related concerns promptly and fairly.